Amazon processes billions of transactions. Mistakes happen. FBA inventory gets lost or damaged, fees get overcharged, and reimbursements get missed. This is money Amazon owes you.
Common Reimbursement Opportunities
- Lost or damaged inventory: Items lost or damaged in FBA warehouses
- Customer returns not received: Amazon refunds the customer but the item is never returned to your inventory
- Overcharged FBA fees: Incorrect weight or dimension measurements
- Destroyed inventory: Items destroyed without your authorisation
How to Check
Review your FBA inventory reports, returns reports, and reimbursement reports regularly. Compare units shipped, sold, returned, and currently in stock. Discrepancies indicate potential claims.
Filing Claims
Open cases in Seller Central with specific details: ASIN, FNSKU, dates, and quantities. Amazon has a deadline for claims (typically 18 months) so check regularly.
Think Amazon owes you money? Get in touch for an account audit.
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